Mac Virus

Remove Immediate Action Required (Mac Guide) Sept. 2019 Update

Parasite may reinstall itself multiple times if you don't delete its core files. We recommend downloading ComboCleaner to scan for malicious programs installed with it. This may save you hours and cut down your time to about 15 minutes. 

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Immediate Action Required

The Trojans are dangerous online threats that no use wants to encounter. On this page, we’ll talk about one of the latest representatives which goes under the name of Immediate Action Required and is  a malware of choice for a group of anonymous cyber criminals.  This new Trojan can be very destructive and the best you can do if your system has been compromised  is to remove it as soon as possible. Keep in mind, tough that, in some cases, the infection may require an expert’s assistance to be removed effectively. However, if you’re a bit computer-savvy and you don’t have that much money to pay the experts to remove Immediate Action Required, the manual removal guide below may be a good solution for you. The directions in there can help you detect and manually delete the Trojan from your computer all by yourself, but we do recommend that you familiarize yourself with the specifics of the malware before scrolling down to the steps. This will improve your chances to manage the infection and successfully clean your system from it. In addition, the prevention tips that we have shared below may be useful if you want to avoid this kind of threats.

The Immediate Action Required message is fake.

Immediate Action Required

The Immediate Action Required Pop up message.

The Immediate Action Required infection can happen instantly and without visible symptoms. This is because  Trojan transmitters can be all kinds of online content. The hackers generally distribute the infection through spam, malicious email attachments or malvertisements. Unfortunately, it may take months for you to realize that you have been compromised as it takes nothing more than a single click on one of the infected transmitters and the contamination goes without visible symptoms. If your operating system has some security holes or your antivirus definitions are outdated, this can certainly render your PC susceptible to such threats.

The Your iPhone has been compromised Immediate Action is Required message is a scam

The destructive actions for which a Trojan like Immediate Action Required can be used can be quite varied. Usually, the hackers use such threats for data theft and espionage or for monitoring the victims’ online and offline activity. However, corrupting the system and the files discovered on it, or introducing other malware such as the infamous Ransomware is also possible. In fact, due to the system vulnerabilities that the Trojan can create, not only Ransomware, but various other viruses can silently sneak inside the computer. It is, therefore, highly recommended to remove this threat as soon as possible in order to protect your system from a total malware invasion.

If your system is well maintained and updated on a regular basis, this can significantly decrease the chance of being compromised by threats such as Trojans, viruses and other malware. That’s why, while online hazards may hide everywhere and there’s absolutely no guarantee that you’ll successfully avoid them, keeping your OS updated and having reputable antivirus software is a key step towards malware prevention. This applies not only to your PC, but also to all your digital devices like laptops, tablets, smartphones, etc. Furthermore, it will be best for your safety if you keep away from sketchy web content and questionable internet locations.


Name Immediate Action Required
Type Trojan
Danger Level  High (Trojans are often used as a backdoor for Ransomware)
Symptoms  Sudden system crashes, unusual system behavior or no symptoms at all.
Distribution Method  Sites with questionable reputation, torrents, fake ads, infected links, malicious email attachments, spam.
Detection Tool

Immediate Action Required Removal

If you have an iPhone virus, please use our iPhone Virus Removal guide


We get asked this a lot, so we are putting it here: Removing parasite manually may take hours and damage your system in the process. We recommend downloading ComboCleaner to see if it can detect parasite files for you.

The first thing you need to do is to Quit Safari (if it is opened). If you have trouble closing it normally, you may need to Force Quit Safari:

You can choose the Apple menu and click on Force Quit.

Alternatively you can simultaneously press (the Command key situated next to the space bar), Option (the key right next to it) and Escape (the key located at the upper left corner of your keyboard).

If you have done it right a dialog box titled Force Quit Applications will open up.

In this new dialog window select Safari, then press the Force Quit button, then confirm with Force Quit again.

Close the dialog box/window.



To remove parasite on your own, you may have to meddle with system files and registries. If you were to do this, you need to be extremely careful, because you may damage your system.

If you want to avoid the risk, we recommend downloading ComboCleaner
a professional malware removal tool.

More information on ComboCleaner, steps to uninstallEULA, and Privacy Policy.

Start Activity Monitor by opening up Finder, then proceed to activity-monitor

Once there, look at all the processes: if you believe any of them are hijacking your results, or are part of the problem, highlight the process with your mouse, then click the “i” button at the top. This will open up the following box:


Now click on Sample at the bottom:


Do this for all processes you believe are part of the threat, and run any suspicious files in our online virus scanner, then delete the malicious files:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result


The next step is to safely launch Safari again. Press and hold the Shift key while relaunching Safari. This will prevent Safari’s previously opened pages from loading again. Once Safari is opened up, you can release the Shift key.

On the off chance that you are still having trouble with scripts interrupting the closing of unwanted pages in Safari, you may need to take some additional measures.

First, Force Quit Safari again.

Now if you are using a Wi-Fi connection turn it off by selecting Wi-Fi off in you Mac’s Menu. If you are using a cable internet (Ethernet connection), disconnect the Ethernet cable.


Re-Launch Safari but don’t forget to press and hold the Shift button while doing it, so no previous pages can be opened up. Now, Click on Preferences in the Safari menu,

Preferences in Safari

and then again on the Extensions tab,

extensions in safari

Select and Uninstall any extensions that you don’t recognize by clicking on the Uninstall button. If you are not sure and don’t want to take any risks you can safely uninstall all extensions, none are required for normal system operation.

The threat has likely infected all of your browsers. The instructions below need to be applied for all browsers you are using.

Again select Preferences in the Safari Menu, but this time click on the Privacy tab,
Privacy in Safari

Now click on Remove All Website Data, confirm with Remove Now. Keep in mind that after you do this all stored website data will be deleted. You will need to sign-in again for all websites that require any form of authentication.

Still in the Preferences menu, hit the General tab

General Tab in Safari

Check if your Homepage is the one you have selected, if not change it to whatever you prefer.
Default Home Page

Select the History menu this time, and click on Clear History. This way you will prevent accidentally opening a problematic web page again.

firefox-512 How to Remove Immediate Action Required From Firefox in OSX:

Open Firefoxclick on mozilla menu (top right) ——-> Add-onsHit Extensions next.

pic 6

The problem should be lurking somewhere around here –  Remove it. Then Refresh Your Firefox Settings.

chrome-logo-transparent-backgroundHow to Remove Immediate Action Required From Chrome in OSX:

 Start Chrome, click chrome menu icon —–>More Tools —–> Extensions. There,  find the malware and  select  chrome-trash-icon.

pic 8

 Click chrome menu icon again, and proceed to Settings —> Search, the fourth tab, select Manage Search Engines.  Delete everything but the search engines you normally use. After that Reset Your Chrome Settings.

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

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