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Remove “Virus” (March 2019 Update)

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This page aims to help you remove Our removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows.

One of the most intrusive forms of software you can land on your computer are the so-called browser hijacker apps that could tinker with your browser settings, change the search engine that is set as your default one, set another address as your homepage’s default one and commit to all other kinds of unauthorized activities. This type of apps are also famous for their tendency to spam the browsers they infiltrate with various kinds of advertisements including banners, pop-ups, pop-unders and even page-redirects and new tabs. Normally, they can target and get inside any browser including but not limited to Chrome, Firefox, Opera, Edge, IE and oftentimes even Safari. Of course, users are hardly ever okay with all the unpleasant activities conducted by such software components and typically seek ways to get rid of them. This, however, is where most people face difficulties as the majority of hijackers tend to be rather difficult or tricky to uninstall. By that we mean that there may be no uninstallation wizard provided by the hijacker’s developers or that there may be no entry for the hijacker in the Control Panel Uninstall a Program list or that, once removed from the browser’s list of add-ons, the hijacker may re-install itself inside the browser as soon as a new browsing session is started. Naturally, this could be highly frustrating and demoralizing. Many users may actually decide that they will put-up with the irritation, giving up any attempts to remove the hijacker. We, however, are here to tell you that getting rid of such apps is nowhere as difficult as it may see and below we will show you how to eradicate one particular representative of this software that goes under the name of group that a lot of customers have been complaining about lately.

Remove “Virus”

If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide


Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

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Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 


Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 


Hold together the Start Key and R. Type appwiz.cpl –> OK.


You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:


Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.


Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.



  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).


Properties —–> Shortcut. In Target, remove everything after .exe.

ie9-10_512x512  Remove from Internet Explorer:

Open IE, click  IE GEAR —–> Manage Add-ons.

pic 3

Find the threat —> Disable. Go to IE GEAR —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

firefox-512 Remove from Firefox:

Open Firefoxclick  mozilla menu  ——-> Add-ons —-> Extensions.

pic 6

Find the adware/malware —> Remove.
chrome-logo-transparent-backgroundRemove from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename the Folder to Backup Default

Rename it to Backup Default. Restart Chrome.


Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

The importance of staying away from sketchy ads

It has always been important to avoid any questionable-looking content on the Internet – we hardly need to tell you that. Still, considering how overwhelming the ads and the page-redirects coming from browser hijackers like tend to be, we still want to remind you that it’s possible that not all of those flashy and colorful commercial messages are safe and harmless. Some of the advertisements may be lined to obscure or obscene sites and some may even land you on phishing pages or pages used for Spyware, Ransomware or Trojan Horse distribution. Considering you certainly would certainly not want to land a nasty Ransomware or Trojan Horse infection, it’s probably a good idea to refrain from opening any of the ads that may bring to your screen. Better yet, removing the hijacker will put an end to the invasive adverts and decrease the risk of you opening anything sketchy or potentially hazardous. Therefore, we once again remind you to have a look at our removal guide manual and use it in order to uninstall the pesky in order to stop it from bothering you with its browser changes and obstructive advertisements.


Type  Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms  Symptoms such as undesirable changes to your browser or excessive generation of web-ads are what could normally indicate a browser hijacker invasion.
Distribution Method The usual techniques used to distribute this sort of software include the use of installer bundles, various forms of spam and also misleading online advertising materials and requests.
Detection Tool

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

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