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Hundreds of institutions, enterprises and regular web users all over the Internet have gotten attacked by the new Ransomware infection called [email protected] Ransomware. This sophisticated cryptovirus can sneak inside any computer without showing any symptoms and can quickly encrypt all the data kept there with the help of a very strong file-encryption.

After the malicious encryption process completes, the malware generates a ransom-demanding message which asks the victims to pay a ransom in order to decrypt and access the affected data. Behind this nasty blackmailing scheme is a whole group of anonymous cyber criminals, who are only waiting to become richer when someone agrees to pay the ransom money. In order to increase their chances for illegal profits, the crooks usually make an offer to the victims to send them a test decryption of a file or two in order to prove that they possess a working decryption key, which can unlock the inaccessible files immediately. Then they ask for a specific amount of money for the full decryption key for the rest of the files. This common tactic aims only to make the victims issue a payment faster, without actually researching their alternatives. Sadly, it cannot guarantee that when the hackers receive the ransom payment they won’t “forget” to send the promised key and vanish forever. That’s why we don’t advise our readers to fall for this criminal scheme.

Instead, we suggest that they carefully research the possible alternatives that include avoiding the ransom payment, removing the Ransomware virus and restoring the data via other file-recovery solutions, such as the ones described in the removal guide below.

There is no doubt that the longer a Ransomware like [email protected] remains on the computer, the worse things are likely to get. Such a cryptovirus can make your data utterly useless by placing an encryption to every new file that you create. Not to mention that it may infect and encrypt every device that you connect to the compromised computer. That’s why, if you want to be able to use your PC in the future, you have to remove the malware. The sad thing is that, even if you successfully remove [email protected], you cannot expect that your files would immediately get freed from the encryption. You may need to use either your own file backups to recover them or try out some file-recovery solutions, which may minimize your data loss. In the removal guide above, we have included some suggestions but it won’t harm if you also research other free decryptor tools or seek the assistance of a professional from your area in order to deal with the consequences of the attack.

Another thing that you should not neglect is the future protection of your system. Threats like [email protected] could sneak inside again with the help of different malicious transmitters. One click on a misleading ad, fake link or an infected website could really cost you the encryption of your data. That’s why it is not a good idea to click on everything that you come across or to surf on shady websites, open spam messages, visit sketchy platforms and follow insecure links. You should also keep your PC safe with the help of a reliable antivirus software. Note that sometimes a Trojan might be used to sneak Ransomware inside a given computer and, trust us, nobody wants to deal with the consequences of a Trojan-Ransomware combination on their computer.


Name [email protected]
Type Ransomware
Danger Level High (Ransomware is by far the worst threat you can encounter)
Symptoms Very few and unnoticeable ones before the ransom notification comes up.
Distribution Method From fake ads and fake system requests to spam emails and contagious web pages.
Data Recovery Tool [banner_table_recovery]
Detection Tool

Remove [email protected] Ransomware


Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).



Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab. Try to determine which processes are dangerous. 


Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/

Scan Results

Virus Scanner Result
Softdecrypt@firemail.ccAVG AV

After you open their folder, end the processes that are infected, then delete their folders. 

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections.


Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:


If there are suspicious IPs below “Localhost” – write to us in the comments.

Type msconfig in the search field and hit enter. A window will pop-up:


Go in Startup —> Uncheck entries that have “Unknown” as Manufacturer.

  • Please note that ransomware may even include a fake Manufacturer name to its process. Make sure you check out every process here is legitimate.


Type Regedit in the windows search field and press EnterOnce inside, press CTRL and F together and type the virus’s Name. 

Search for the ransomware  in your registries and delete the entries. Be extremely careful –  you can damage your system if you delete entries not related to the ransomware.

Type each of the following in the Windows Search Field:

  1. %AppData%
  2. %LocalAppData%
  3. %ProgramData%
  4. %WinDir%
  5. %Temp%

Delete everything in Temp. The rest just check out for anything recently added. Remember to leave us a comment if you run into any trouble!


How to Decrypt [email protected] files

We have a comprehensive (and daily updated) guide on how to decrypt your files. Check it out here.

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!


About the author


Lidia Howler

Lidia is a web content creator with years of experience in the cyber-security sector. She helps readers with articles on malware removal and online security. Her strive for simplicity and well-researched information provides users with easy-to-follow It-related tips and step-by-step tutorials.

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