This page aims to help you remove the Trusted Surf “Virus.” These Trusted Surf “virus” removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows.
But before jumping directly to the removal guide, it is highly recommended that you have a read about what exactly it is that you are dealing with.
What is the Trusted Surf “Virus”?
Contrary to popular belief and according to security experts, the Trusted Surf “virus” (we just called it as such to draw your attention before disproving the notion) should not be considered a virus, instead, it is being classified as an adware. A virus is a malicious piece of programming code that seeks to inflict both direct and indirect harm to the computer in which it resides. An adware, on the other hand, is a non-malicious piece of programming code that seeks to provide the user with information in the form of advertisements. In the strictest sense, an adware is not meant to cause any harm to the computer in question. However, do note that, being a program in itself, an adware may cause indirect harm as it takes up valuable RAM to run in the background, which may cause the computer’s functioning to slow down.
What are these ads and are they bad?
In this day and age, advertisements are a common occurrence in society and you could hardly go 5 minutes without encountering an ad. Therefore, we are very used to their presence. So, how are these ads related to Trusted Surf any different from the multitude of ads that we encounter in our daily lives?
First and foremost, as these, seemingly innocuous, ads may be generated by this particular adware, there is little basis to the broadcasted claims. Yes, some of the ads may direct you to pages that actually offer the proclaimed deals but these may be pages that you have previously visited already and as a result are of no real value to you. Other times, you may be directed to some pay-per-click sites that only serve to generate income for the developers. If you are unlucky, you may even be directed to sites that serve as a portal for other adware to potentially access and enter your computer.
These ads may appear in the form of banners, pop-up boxes or even as a separate window filled with advertisements. They may feature deals, coupons or may even proclaim that you have just won some lucky discount. A potentially distinctive feature of these manufactured ads may be a tagline that usually follows the ad to make it seem more legit: “Proudly brought to you by Trusted Surf”, “Powered by Trusted Surf”, “Sponsored by Trusted Surf” etc.
Another complaint about the effect of this adware may be how much of a nuisance it may turn out to be. You have probably had first-hand experience of how irritating incessant amount of ads may be. But, if you have not, imagine this for a moment:
You are trying to research something for work or you are in the midst of doing something seriously important. Out of the corner of your eye, there is something flashing and blinking, trying to get your attention but you manage to ignore that and continue with your work. When you are clicking on a link, you hear some sounds. You check through all your open tabs only to realize that one of the pop-up boxes is featuring a video. You click on a promising link but your view of the page is being blocked by the appearance of another ad which keeps reappearing no matter how many times you try to close it. And not to mention, your computer’s response seems to be lagging and even though you may try to shut off as many programs as possible, it still doesn’t seem to be of any help.
Imagine all the unwarranted negative emotions that you may have felt: exasperation, annoyance, frustration and anger, just to name a few. And to think that all these may easily be avoided by simply removing the adware.
|Symptoms||Unwanted and potentially irritating ads and browser redirects.
|Distribution Method||Probably through some bundle installation of another software product.
|Detection Tool||Browser Hijackers may be difficult to track down. Use SpyHunter – a professional parasite scanner – to make sure you find all files related to the infection.|
Trusted Surf Removal
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Reboot in Safe Mode (use this guide if you don’t know how to do it).
Safe mode is usually necessary so that you can delete files created by Trusted Surf.
- It’s possible that files connected with Trusted Surf are hidden to confuse you. Reveal them by visiting the appropriate menu.
Hold together the Start Key and R. Type appwiz.cpl –> OK.
You are now looking at the control panel select any program that appears suspicious and which you don’t recognise installing. Uninstall these entries you find. If it opens a confirmation window similar to this chose No.
Type msconfig in the search field and hit enter. A window will pop-up:
Startup —> Uncheck entries that have “Unknown” as Manufacturer.
Hold the Start Key and R – copy + paste the following and click OK:
An important text file called hosts will open. In case your computer got hacked you’ll notice a number of IPs towards the end. Look at the photo below to get an idea.
If there are suspicious IPs below “Localhost” – write to us in the comments.
Right click on the browser’s shortcut —> Properties.
NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).
Properties –> Shortcut. In Target, remove everything after .exe.
Remove Trusted Surf from Internet Explorer:
Open IE, click –> Manage Add-ons.
Find the suspicious entry —> Disable. Go to –> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.
Remove Trusted Surf from Firefox:
Open Firefox, click —> Add-ons —-> Extensions.
Find the threat —> Remove.
Remove Trusted Surf from Chrome:
Close Chrome. Navigate to:
C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:
Rename it to Backup Default. Restart Chrome.
- At this point your problem is gone from Chrome, but complete the entire guide or it may reappear on a system reboot.
Press CTRL + SHIFT + ESC simultaneously. Go to the Processes Tab. Try to determine which ones are malicious or otherwise not supposed to be there. Google them or ask us in the comments.
WARNING! READ CAREFULLY BEFORE PROCEEDING!
Right click on each of the suspicious processes separately and select Open File Location. End the process after you open the folder, then delete the directories you were sent to.
Type Regedit in the windows search field and press Enter.
Possibly some files needed by the adware persist in the registry – the file we opened. To find them take advantage of the search function by simultaneously holding down CTRL+F, If your search turns up with any results right click on them and erase them. Alternatively you can get their location, manually navigate to there and remove them yourself.
- HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random
Remember to leave us a comment if you run into any trouble!