SafeSurf “Virus” Removal (Chrome/Firefox)

This page aims to help you remove SafeSurf. These SafeSurf removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows.

Your browser has been invaded by SafeSurf? Here’s what you need to know

Does your screen get covered by a wall of intrusive online adverts every time you open your browser? If so, then you’ve probably had the program SafeSurf installed onto your computer, without you even knowing about it. It is a browser add-on associated with a particular type of software called browser hijacker. Programs that are considered browser hijacker are notorious for their intrusiveness and annoying behavior. Their most infamous feature is the generation of rage-inducing ads that heavily obstruct your browsing experience. Apart from that, some browser hijacker programs might attempt to alter some of your browser’s settings. For instance, they might change your front page without allowing you to change it back as long as they remain active on your PC.

SafeSurf’s purpose

The idea behind browser hijacker programs is that their developers gain revenue through them via the pay-per-click method. That is also why the ads you see being displayed on your screen tend to be so horribly annoying – it’s just so that after some time people would give it up and would click on them, just so that they can have them removed. However, this is a bad idea and we will explain why later in this article. In addition to this, we’ve included a guide that will help you remove the annoying program in just a few simple steps.

Comparison between SafeSurf “Virus” and malware 

Here;s the thing, contrary to what a lot of people think SafeSurf “Virus” is not a virus at all, nor it is a malware. It is a common misconception that programs such as SafeSurf are some kind of evil, malicious viruses that try to destroy your system, bust your passwords and spy on you. We already figured out what browser hijacker’s purpose is and it surely isn’t to annihilate your computer. There’s a very big difference between browser hijacker programs and viruses. While malicious software, such as Trojan Horses or Ransomware for example, is undoubtedly harmful to your PC, your files and your virtual security, browser hijacker applications such as SafeSurf are pretty much harmless. Of course, this does not mean they are any more wanted, which they are not. However, if you’ve gotten yourself browser hijacker, there’s no need to worry, since it is unlikely that it would damage your machine in any way.

Potential security threats you might encounter

As we already said, browser hijacker are programs that, as annoying as they might be, do not aim to harm your system. That being said, you should still keep in mind that they might still contain some security hazards you should be on the lookout for. It usually has to do with the ads that you see displayed all over your browser. You see, these ads usually redirect you to some other webpage, should you click on them. The thing is, you might get redirected to a page with questionable contents that might compromise your PC’s security, like the abovementioned ransomware, for example. Therefore, our advice for you is to avoid clicking on those pop-ups banners and box messages, even if you simply want to close them. Potentially harmful adverts are a rarity, but we believe that there’s no need to take any chances by interacting with those ads.

Distributing browser hijackers

One of the most important things that you need to know about browser hijacker programs is how they get distributed throughout the internet. There are many methods for spreading programs like SafeSurf and here we will attempt to list the most commonly used ones.

  • Hidden links – some sites (usually such with questionable contents) might contain links hidden among their pages. Often clicking on such a link might result in an unwanted program starting to download itself onto your PC. Sometimes you might not even have time to react and terminate the download process. Therefore, first of all, avoid shady sites and second – if you still happen to get on some suspicious website, be very careful what you click on.
    • Keep in mind that some free file-sharing sites often have big buttons that say Download – this is made to trick you into thinking that this is the download button for the file you want. In most cases this is a ruse and is in fact either a direct download link to some unwanted program or a link to a page that you’d probably be better off not visiting.
  • Spam e-mails – this is one of the most commonly used methods for distributing all sorts of unwanted software, be it browser hijacker or some more problematic programs. Sure, your inbox has a spam folder, but sometimes letters containing browser hijacker might get among your regular messages Therefore, always double-check the details of newly received messages that are from an unknown sender. If any of it looks suspicious, you’d better delete that e-mail without opening it.
  • Program-bundling – this is considered to be the most effective method for spreading browser hijacker programs like SafeSurf. With this method, the intrusive software is bundled with some other third-party program that is usually free or cheap. Using the regular settings to install that program would result in the browser hijacker getting on your PC as well. Therefore, always opt for the advanced installation settings. That way you’d be able to leave out of the installation any added content that you think may be unwanted. Simply uncheck the added installs that seem suspicious and carry on with the installation of the main program.


Name SafeSurf
Type Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms It’s nearly impossible to miss the barrage of rage-inducing ads, falling down upon your screen as soon as you attempt to use your browser.
Distribution Method Spam e-mails, deceptive links in file-sharing sites and the obligatory program-bundling.
Detection Tool

SafeSurf Removal

To try and remove SafeSurf quickly you can try this:

  1. Go to your browser’s settings and select More Tools (or Add-ons, depending on your browser).
  2. Then click on the Extensions tab.
  3. Look for the SafeSurf extension (as well as any other unfamiliar ones).
  4. Remove SafeSurf by clicking on the Trash Bin icon next to its name.
  5. Confirm and get rid of SafeSurf and any other suspicious items.

If this does not work as described please follow our more detailed SafeSurf removal guide below.

If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide

SafeSurf “Virus” Removal (Chrome/Firefox)

Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

SafeSurf “Virus” Removal (Chrome/Firefox)


Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 

SafeSurf “Virus” Removal (Chrome/Firefox)

Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

SafeSurf “Virus” Removal (Chrome/Firefox)
Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at:

Scan Results

Virus Scanner Result
SafeSurf “Virus” Removal (Chrome/Firefox)ClamAV
SafeSurf “Virus” Removal (Chrome/Firefox)AVG AV
SafeSurf “Virus” Removal (Chrome/Firefox)Maldet

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 

SafeSurf “Virus” Removal (Chrome/Firefox)

Hold together the Start Key and R. Type appwiz.cpl –> OK.

SafeSurf “Virus” Removal (Chrome/Firefox)

You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:

SafeSurf “Virus” Removal (Chrome/Firefox)

Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.

SafeSurf “Virus” Removal (Chrome/Firefox)

Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

SafeSurf “Virus” Removal (Chrome/Firefox)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.

SafeSurf “Virus” Removal (Chrome/Firefox)

SafeSurf “Virus” Removal (Chrome/Firefox)

  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).

SafeSurf “Virus” Removal (Chrome/Firefox)

Properties —–> Shortcut. In Target, remove everything after .exe.

SafeSurf “Virus” Removal (Chrome/Firefox)

SafeSurf “Virus” Removal (Chrome/Firefox)  Remove SafeSurf from Internet Explorer:

Open IE, click  SafeSurf “Virus” Removal (Chrome/Firefox) —–> Manage Add-ons.

SafeSurf “Virus” Removal (Chrome/Firefox)

Find the threat —> Disable. Go to SafeSurf “Virus” Removal (Chrome/Firefox) —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

SafeSurf “Virus” Removal (Chrome/Firefox) Remove SafeSurf from Firefox:

Open Firefoxclick  SafeSurf “Virus” Removal (Chrome/Firefox)  ——-> Add-ons —-> Extensions.

SafeSurf “Virus” Removal (Chrome/Firefox)

Find the adware/malware —> Remove.
SafeSurf “Virus” Removal (Chrome/Firefox)Remove SafeSurf from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

SafeSurf “Virus” Removal (Chrome/Firefox)

Rename it to Backup Default. Restart Chrome.

SafeSurf “Virus” Removal (Chrome/Firefox)

Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!


About the author


Brandon Skies

Brandon is a researcher and content creator in the fields of cyber-security and virtual privacy. Years of experience enable him to provide readers with important information and adequate solutions for the latest software and malware problems.


  • I’ve followed all of the steps on this guide for removing safesurf as my homepage for windows 10 on chrome and i found nothing on all steps. i cant seem to get rid of it. i’ve removed several browser hijackers before but i can’t get rid of this one, there were no hidden files any where, noting to uninstall, no rouge DNS, no start up programs that needed removing. wherever i look for any other guide to remove it, all i find is a list of things that they say i should download and it’ll fix it, but they are all the same, does a scan, finds something and tells you to pay to remove it. probably doesn’t even delete it anyway. i really need help to get rid of this damn virus

    • Hi Ethen,
      what you can do is download SpyHunter from one of our banners and use the free scan feature. The scan will locate the malicious files and then you can remove them manually by yourself to be sure.

  • Did you try using the instructions for manually removing the unwanted program that are provided within our guide?

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