[email protected] Removal Guide (September 2017 Update)

The following article aims to assist users in removing the screen-locking /account stealing virus called [email protected] The removal guide is designed to work for all iPhones and MacBook Air.

In the event that your Apple iPhone or MacBook Air has displayed a rather disturbing message on your screen, basically telling you that it’s locked and you need to contact [email protected] – we have some rather unsetting news for you. Your device has been infected by what’s known as ransomware. This particular kind is the lesser evil, if compared to the type that encrypts the files in your system. However, it’s an unpleasant occurrence nonetheless. And we are here to try and offer you a working solution for this issue by providing a step-by-step removal guide below.

[email protected] is actually one in a series of screen-locking ransomware viruses that have recently been released onto the public. They primarily target MacBook Air laptops and iPhones, locking the screen of the device and preventing the victim user from using it. The hackers behind this awful malware typically request that they be paid 50 USD in order to remove the screen blocker and grant the victims access to their smartphone or laptop. We would not recommend that you submit to their demands, because it’s not likely that they will do anything whatsoever to help you.

As a matter of fact, the opposite is quite often true and once the criminals receive their amount – they are never heard of again. So in the name of not sponsoring cybercriminals and also wasting your precious money, it’s best to seek other alternatives, like the one we’re offering you just below this article. It consists of several different solutions and we would very much appreciate your feedback and tell us how the steps below worked for you. Please leave us a comment in the comment section of this page.

But as this new menace may very well just be getting started and perhaps we’ll be seeing much more of it in the time to come, it’s important to protect your devices from it. You can do that by adopting certain safety habits that will ensure you minimize the risk of running into infected content. Ransomware viruses, even those like [email protected], are often distributed with the help of spam emails. So, if you happen to come across a message from an unfamiliar sender and containing an attachment, think twice before you open it. Ask yourself: Is the subject of the email relevant to you? Does the sender seem to be using a legitimate email address (like that of a company)? Does the attached file have a sensible name that could tell you more about its contents? If the answer to any of these questions is not a definitive ‘Yes’, then you may be better off deleting the said message. Approach any other type of online content with more or less the same level of caution.

[email protected] Removal Guide

Step1

Restart your device (for iPhones and iPads) by holding the Sleep/Wake button until the slider appears on your screen. Drag the slider for shutdown and press the Sleep/Wake button again.

If this is not possible and your device is not responding, you can force re-start your iPhone or iPad:

  • For iPhone 6s and earlier, as well as iPads, press and hold the Sleep/Wake button together with the Home button for ten seconds or more. The Apple logo should appear on your screen.
  • For iPhone 7 and iPhone 7 Plus, do the same for the Sleep/Wake and Volume Down buttons.

For MacBook Air users, try to remove the battery from your device, then re-insert it and restart the computer.

After restarting your device, does the problem persist? If so, carry on to the next step.

Step2

In the event that the screen still remains locked, it would be best to contact Apple Support.

Step3

After (hopefully) unlocking your device you may want to check for any traces of the virus left. The following works for a Mac device.

Start Activity Monitor by opening up Finder, then proceed to activity-monitor

Once there, look at all the processes: if you believe any of them are hijacking your results, or are part of the problem, highlight the process with your mouse, then click the “i” button at the top. This will open up the following box:

chromeinfo

Now click on Sample at the bottom:

chromesample

Do this for all processes you believe are part of the threat, and run any suspicious files in our online virus scanner, then delete the malicious files:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/




Scan Results


Virus Scanner Result
ClamAV
AVG AV
Maldet

 

Step4

If you would like to be sure that there are no other viruses or malicious programs on your device, you can download the Avast Free Mac security software