Zerosurvey.com “Virus” Pop-up Removal (Chrome/Firefox/IE)

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.


This page aims to help you remove Zerosurvey.com “Virus”. Our removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows.

We have been receiving complaints from some of our readers regarding a program called Zerosurvey.com “Virus”. It appears to be acting like your typical browser hijacker in that it integrates with your Chrome, Firefox, Opera or other favorite browser and alters some of its settings. Most notably, it changes the default search engine and also introduces a new homepage. What’s more, users cannot reverse the changes, no matter how many times they return the settings to their initial state. As soon as they restart their browser, things are back to the way Zerosurvey.com “Virus” had set them. In addition, people report often being redirected to various sponsored websites and pages they never asked to load. So, as you can see, this can all be very frustrating and annoying. Therefore, it’s hardly any wonder that most of the affected users have been scrambling to find effective ways to permanently remove Zerosurvey.com “Virus” from their systems. And if you have already tried on your own, you probably already realized that it’s not as simple as uninstalling just any other program. Thankfully, though, it’s not much more complicated than that either and below we can show you exactly how to get rid of this hijacker once and for all.

What is a browser hijacker? Does it pose a threat?

Browser hijackers are obviously called that way because of the fact that they take over your browser settings. But what they do is really much, much more than just that. Programs of this type are developed for advertising purposes. They integrate with your browser and introduce all the changes we mentioned before such as the changed homepage and such – all with the intention to promote various websites, products and services. You have likely also noticed the increase in online ads, such as popups, banners, box messages, etc. These are (in most of the cases) paid ads that generate income for the browser hijacker developers per click or per view. With this in mind, it’s easy to see how they can be striving to get you to see or click on as many ads as possible.

Zerosurvey.com “Virus” Pop-up Removal

If you are a Windows user, continue with the guide below.

If you are a Mac user, please use our How to remove Ads on Mac guide.

If you are an Android user, please use our Android Malware Removal guide.


Step1

Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

Step2

WARNING! READ CAREFULLY BEFORE PROCEEDING!

We get asked this a lot, so we are putting it here: Removing parasite manually may take hours and damage your system in the process. 

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.

If for some reason it doesn't remove parasite, go to "Spyware HelpDesk" ----> "Select Problem Type" -----> "Unremoved Parasit.e"

Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 

malware-start-taskbar

Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/




Scan Results


Virus Scanner Result
ClamAV
AVG AV
Maldet

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 

Step3

Hold together the Start Key and R. Type appwiz.cpl –> OK.

appwiz

You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:

msconfig_opt

Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.

Step4

Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.

DNS

Step5

  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).

browser-hijacker-taskbar-properties

Properties —–> Shortcut. In Target, remove everything after .exe.

ie9-10_512x512  Remove Zerosurvey.com “Virus” from Internet Explorer:

Open IE, click  IE GEAR —–> Manage Add-ons.

pic 3

Find the threat —> Disable. Go to IE GEAR —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

firefox-512 Remove Zerosurvey.com “Virus” from Firefox:

Open Firefoxclick  mozilla menu  ——-> Add-ons —-> Extensions.

pic 6

Find the adware/malware —> Remove.
chrome-logo-transparent-backgroundRemove Zerosurvey.com “Virus” from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename the Folder to Backup Default

Rename it to Backup Default. Restart Chrome.

Step6

WARNING!
To remove parasite, you may have to meddle with system files and registries. Making a mistake and deleting the wrong thing may damage your system.
Avoid this by using SpyHunter - a professional Parasite removal tool.

Keep in mind, SpyHunter’s malware & virus scanner is free. To remove the infection, you'll need to purchase its full version. More information about SpyHunter and steps to uninstall.

Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!

Though despite sounding rather harmless in nature, many users still fear that a program like Zerosurvey.com “Virus” could potentially be dangerous. This is our queue to set the record straight. For starters, hijackers are not the same thing as viruses or malware. They will not harm your computer the way that a malicious Trojan horse, ransomware virus or worm could. But there is indeed some reason to not want these programs present in your system. One of them is the changes that they may introduce not only to your browser settings, but also to system registry files. These changes could lead to your computer becoming more vulnerable to external threats. And with all those page redirects going on that land you on numerous web locations, there’s no telling what type of content you may end up getting exposed to. So this is certainly something to take into consideration.

Besides that, browser hijackers like Zerosurvey.com “Virus” have the capacity of compromising your system’s overall performance. With a program like this constantly running in the background, it will be taking its toll on your machine’s resources. As a result, you will end up with less free disk space and a rather sluggish system. Especially if your computer isn’t designed to support large quantities of processes simultaneously, this may very soon start affecting other programs, too. We’re talking lags, irresponsiveness and crashes. So nobody wants to have to deal with that either. Alone the ruined browsing experience can be infuriating enough, there’s no need to make matters worse.

So, if you’ve decided that you want to remove Zerosurvey.com “Virus” from your computer, you are free to use the removal guide below. But we wouldn’t have completed our job here if we didn’t arm you with the necessary information that would help protect your PC from hijackers like this in the future. In the vast majority of cases, users end up with software of this type by installing some other program and rushing through the installation process. Often freeware, shareware and various similar software comes bundled with added installs like this, for example. So in order to make sure you don’t automatically install everything in the bundle, be sure to always customize the process yourself. Use the Manual or Custom option and pay attention to each step along the way, so you don’t miss the one that will allow you to opt out of any added components.

SUMMARY:

Name Zerosurvey.com
Type Browser Hijacker
Danger Level Medium (nowhere near threats like Ransomware, but still a security risk)
Symptoms  Changes to your browser, such as a new homepage and default search engine
Distribution Method Predominantly with the help of program bundles that you can typically download from freeware/shareware platforms
Detection Tool We generally recommend SpyHunter or a similar anti-malware program that is updated daily.

Keep in mind, SpyHunter’s malware detection tool is free. To remove the infection, you’ll need to purchase the full version. More information about SpyHunter and steps to uninstall.