Remove .Help Ransomware Virus (+File Recovery)

This page aims to help you remove .Help Ransomware Virus for free. Our instructions also cover how any .Help file can be recovered.

Remove .Help Ransomware Virus (+File Recovery)

.Help virus is another strain from the Phobos Ransomware malicious family. It will modify the extension of your files to .Help


After the ransomware encrypt your files, it leaves a _readme.txt file as a message for the user with instructions to follow:


Remove .Help Ransomware Virus (+File Recovery)

This particular article serves the purpose of providing important details about a malicious program with the name of .Help. As this malware has the ability to encode its victims’ files through a highly advanced encryption code, security analysts have concluded that this piece of harmful software is from one of the most malicious malware categories – that of the Ransomware cryptoviruses. The basic idea of the encryption process is that, after it gets completed, the victim will be incapable of reaching the encrypted files and will be forced to pay the wanted money to the cyber criminals behind the virus as this is supposedly the only way to access to the encrypted data again. For making sure the wanted money gets transferred, this virus usually shows a special message on the screen of the victim user once the encryption is finished. Inside this unnerving note, the hackers usually give instructions about the way you are supposed to pay the demanded ransom. Typically, the infected users are threatened that their files will remain unreachable forever if the ransom is not paid in the exact way the cyber criminals want it. If the users pay, though, the cyber criminals will (supposedly) be willing to give them the key necessary for the process of decoding the sealed data. In case your files have been encrypted by .Help, what we can honestly advise you to do is to cautiously read this text and go through the tips we’ve shared inside the Removal Guide below as it may include just the right solution for your Ransomware problem.  

How is .Help File Ransomware able to achieve its goal?

Awareness is crucial when it comes down to handling nasty computer viruses such as .Help. The way the Ransomware computer viruses operate is fairly unique for a malware program and that makes these viruses that more problematic and difficult to handle.

When a Ransomware like .Help, .Mogera or .Rezuc invades one’s computer system, it doesn’t begin to damage the PC, instead, it first explores the HDD for certain set data formats. Typically, the files that would usually be sought by the cryptovirus will be text files, video or sound data as well as photos, yet exceptions are still sometimes possible.

After the system scan is completed, each targeted file gets copied by the Ransomware.  Right after a copy gets made, the original file gets deleted by the computer virus. What’s important to bear in mind regarding the data copies produced by the insidious virus is that they are all locked-up by a sophisticated encryption code. Through using this sophisticated procedure known as file encryption, the hacker that is using the virus is capable of denying the targeted victim access to the specified private documents and afterwards requiring a ransom money transaction from the user desperate to get their files recovered. On its own, the encryption procedure isn’t considered to be something dangerous because it is in fact a popular file security method which is the reason the vast majority of system protection programs do not deem it a potential hazard even when it is coming from a Ransomware. Unusually, high usage of system resources and a decrease in the free disk storage space might be regarded as a potential red flags for a Ransomware virus infection which is why you ought to always be attentive and aware of your computer’s behavior.


Name .Help
Type Ransomware
Danger Level High (Ransomware is by far the worst threat you can encounter)
Symptoms Ransomware infections may cause temporal decrease in the free HDD space during the encryption process.
Distribution Method Pirated and illegally distributed software as well as adult sites are commonly used Ransomware-distribution tools.
Data Recovery Tool Not Available
Detection Tool

Remove .Help File Ransomware Virus

Remove .Help Ransomware Virus (+File Recovery)

Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

Remove .Help Ransomware Virus (+File Recovery)


Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab. Try to determine which processes are dangerous. 

Remove .Help Ransomware Virus (+File Recovery)

Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Each file will be scanned with up to 64 antivirus programs to ensure maximum accuracy
This scanner is free and will always remain free for our website's users.
This file is not matched with any known malware in the database. You can either do a full real-time scan of the file or skip it to upload a new file. Doing a full scan with 64 antivirus programs can take up to 3-4 minutes per file.
Remove .Help Ransomware Virus (+File Recovery)
Drag and Drop File Here To Scan
Remove .Help Ransomware Virus (+File Recovery)
Analyzing 0 s
Each file will be scanned with up to 64 antivirus programs to ensure maximum accuracy
    This scanner is based on VirusTotal's API. By submitting data to it, you agree to their Terms of Service and Privacy Policy, and to the sharing of your sample submission with the security community. Please do not submit files with personal information if you do not want them to be shared.

    After you open their folder, end the processes that are infected, then delete their folders. 

    After you open their folder, end the processes that are infected, then delete their folders. 

    Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections.

    Remove .Help Ransomware Virus (+File Recovery)

    Hold the Start Key and R –  copy + paste the following and click OK:

    notepad %windir%/system32/Drivers/etc/hosts

    A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

    Remove .Help Ransomware Virus (+File Recovery)

    If there are suspicious IPs below “Localhost” – write to us in the comments.

    Type msconfig in the search field and hit enter. A window will pop-up:

    Remove .Help Ransomware Virus (+File Recovery)

    Go in Startup —> Uncheck entries that have “Unknown” as Manufacturer.

    • Please note that ransomware may even include a fake Manufacturer name to its process. Make sure you check out every process here is legitimate.

    Remove .Help Ransomware Virus (+File Recovery)

    Type Regedit in the windows search field and press EnterOnce inside, press CTRL and F together and type the virus’s Name. 

    Search for the ransomware  in your registries and delete the entries. Be extremely careful –  you can damage your system if you delete entries not related to the ransomware.

    Type each of the following in the Windows Search Field:

    1. %AppData%
    2. %LocalAppData%
    3. %ProgramData%
    4. %WinDir%
    5. %Temp%

    Delete everything in Temp. The rest just check out for anything recently added. Remember to leave us a comment if you run into any trouble!

    Remove .Help Ransomware Virus (+File Recovery) 

    How to Decrypt .Help files

    We have a comprehensive (and daily updated) guide on how to decrypt your files. Check it out here.

    If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!


    About the author


    Brandon Skies

    Brandon is a researcher and content creator in the fields of cyber-security and virtual privacy. Years of experience enable him to provide readers with important information and adequate solutions for the latest software and malware problems.

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