[email protected] Ransomware

[email protected]

[email protected] is a ransomware cryptovirus that is primarily distributed through spam, fake ads, malicious email attachments and cracked software. [email protected]’s criminal creators are using the software to encrypt user files and to request a ransom from the victims who wish to decrypt them.

Helpmanager@mail.ch Ransomware

[email protected] is placed in a .txt file in order to contact the group of hackers responsible for the encryption of your files.

A scary ransom notification published on the screen of the infected computer announces the attack of this ransomware. This message normally contains ransom payment instructions and a kind of ultimatum from the hackers who threatened that that they will not provide the decryption key for the encrypted data, if no money is sent to their cryptocurrency wallet within a specified period. However, this ultimatum is mostly intended to frighten the victims so they pay the ransom money without having time to look for alternatives.

In reality, people infected with [email protected] or [email protected] may seek to get their files back free of charge, and even remove the ransomware cryptovirus from their computer. The removal guide on this page contains instructions that explain how to locate the infection, as well as some free suggestions on how to recover your encrypted files. Everybody who wants to test them should do so before even thinking of transferring money to the hackers behind the virus. We must, of course, inform you that there is no guarantee that the proposed methods of recovery will be effective in each case. Nevertheless, the ransom payment also cannot ensure that you will get the decryption key from the crooks. This is why the recovery is never certain and the ransomware threats are considered to be one of the web’s most malicious pieces.

The [email protected] virus

The [email protected] virus is a piece of malware that encrypts computer files without the users’ consent. The [email protected] virus targets commonly used digital files and places encryption to them so that they become inaccessible without a decryption key.

You could lose valuable information due to the attack of [email protected], especially if you don’t keep regular backup copies of your files. In fact, the malware modifies the encrypted file names and their extension, so that no application can recognize or read them.

Yet what’s worse than that is that the file encryption process that runs in the background of the system may be invisible for most antivirus applications. This ensures that the victims of the ransomware are unable to detect and stop the virus on time. So, after the encryption has been applied to their files, they have to confront the ransom-demanding message.

The [email protected] file encryption

The [email protected] file encryption is a secret process that converts digital files into unreadable data pieces. Usually, the [email protected] file encryption runs free of visible symptoms which is why most people cannot stop it until it’s too late.

Significant data loss due to the attack of ransomware like [email protected] can be best avoided if users periodically create backup copies of their files and save them on an external hard disk, cloud storage or another device that is not linked to a network or the current computer. In this way, they can access their data anytime and, even if they get attacked by a ransomware representative, they only will have to remove the virus and use their copies to recover the encrypted information without paying a ransom to anyone.


Name [email protected]
Type Ransomware
Danger Level High (Ransomware is by far the worst threat you can encounter)
Symptoms Very few and unnoticeable ones before the ransom notification comes up.
Distribution Method From fake ads and fake system requests to spam emails and contagious web pages.
Data Recovery Tool Not Available
Detection Tool

Remove [email protected] Ransomware

Helpmanager@mail.ch Ransomware

Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

Helpmanager@mail.ch Ransomware


Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab. Try to determine which processes are dangerous.

Helpmanager@mail.ch Ransomware

Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Helpmanager@mail.ch Ransomware
Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/

Scan Results

Virus Scanner Result
Helpmanager@mail.ch RansomwareClamAV
Helpmanager@mail.ch RansomwareAVG AV
Helpmanager@mail.ch RansomwareMaldet

After you open their folder, end the processes that are infected, then delete their folders.

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections.

Helpmanager@mail.ch Ransomware

Hold the Start Key and R copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

Helpmanager@mail.ch Ransomware

If there are suspicious IPs below “Localhost” – write to us in the comments.

Type msconfig in the search field and hit enter. A window will pop-up:

Helpmanager@mail.ch Ransomware

Go in Startup —> Uncheck entries that have “Unknown” as Manufacturer.

  • Please note that ransomware may even include a fake Manufacturer name to its process. Make sure you check out every process here is legitimate.

Helpmanager@mail.ch Ransomware

Type Regedit in the windows search field and press Enter. Once inside, press CTRL and F together and type the virus’s Name.

Search for the ransomware in your registries and delete the entries. Be extremely careful – you can damage your system if you delete entries not related to the ransomware.

Type each of the following in the Windows Search Field:

  1. %AppData%
  2. %LocalAppData%
  3. %ProgramData%
  4. %WinDir%
  5. %Temp%

Delete everything in Temp. The rest just check out for anything recently added. Remember to leave us a comment if you run into any trouble!

Helpmanager@mail.ch Ransomware

How to Decrypt [email protected] files

We have a comprehensive (and daily updated) guide on how to decrypt your files. Check it out here.

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!


About the author


Lidia Howler

Lidia is a web content creator with years of experience in the cyber-security sector. She helps readers with articles on malware removal and online security. Her strive for simplicity and well-researched information provides users with easy-to-follow It-related tips and step-by-step tutorials.

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