This page provides instructions how to uninstall iQIYI.
What is iQIYI? If you have encountered Youku then you also know about iQIYI – the biggest chinese online video portal that provides services to Youtube for the Chinese-speaking community. According to Alexa it has a global rating of 371, which is quite impressive in its own right. Unfortunately the software platform that supports iQIYI can be very problematic, especially for people who are not native in chinese.
|Type||PUP – a Potentially Unwanted Program|
|Symptoms||Draining a lot of resources out of your PC (a general slowness). Advertisements displayed in your browsers.|
|Distribution Method||Software bundles, primarily with freeware.|
Indeed if iQIYI Video Ads was not the child of iQIYI we’d think it a classic for of PUP (Potentially Unwanted Program). At least it certainly shares most of its characteristics. It is also possible to become a “proud” owner of it without ever installing it yourself. Thanks to its huge popularity it will often come bundled with the installers for other chinese – developed software and some of those programs can be amazingly good (GOM player is the author’s favorite media player as an example). Unfortunately iQIYI is not even in English and its optimization leaves much to be desired.
The two biggest problems with iQIYI is the huge amount of resources it drains. It is not uncommon to see spikes reaching 100% CPU usage, especially on some older dual core CPUs. iQIYI loads the following processes and they are responsible for the CPU issue: QiyiService.exe, QyBrowser.exe, QyClient.exe, and QyKernel.exe. Note that by default this PUP edits your windows program start up list, so these processes will load every time you reboot your computer and if your CPU is aging iQIYI may lead to impossibly long loading time.
The other major annoyance of iQIYI are the Ads. These Ads are displayed in Chinese and they can pop over ALL kind of internet pages as long as it remains installed on your computer. Having enormous Ads that block your entire screen is exasperating on its own, having these pages in Chinese just takes it on a hole different level of annoyance and it’s no wonder why most people want to get rid of iQIYI as soon as possible.
How to make sure you never again have iQIYI-like programs installed on your computer
As mentioned the most likely reason you had iQIYI installed is through some other form of software installer – most likely some Freeware or Shareware of chinese origin. There is no need to give on all chinese apps just yet, simply follow this simple rule. Whenever you install a program never use the Default installation option, use the Advanced instead. There is nothing complicated with that – simply click Next a few times and its the same. What you really win by using Advanced is that anything added to the installer that is not outright malicious in origin will be displayed as a bonus program and you have the option to opt out of it. Simply de-select anything you do not installed and proceed.
Lets talk about the removal of iQIYI now
Simply uninstalling iQIYI from your control panel won’t be enough to get rid of it completely. Whether inadvertently (due to poor coding) or on purpose iQIYI leaves behind a number of registry entries and temporary files behind. It also works as an Add-on to your browser, so all traces of it need to be cleared from there as well. If you want to make sure no tracer of this annoying chinese software remain please proceed to our guide below.
The first thing to do is a reboot in Safe Mode. If you already know how to do it, just skip this and proceed to Step 2. If you do not know how to do it, continue reading:
For Windows 98, XP, Millenium and 7:
Restart your computer. To be sure you don’t miss the time when you need to press it, just spam F8 as soon as the PC starts booting. Then choose Safe Mode With Networking.
For W8 and 8.1:
Click the Start button, then Control Panel —> System and Security —> Administrative Tools —> System Configuration.
Then check the Safe Boot option and click OK. Click Restart in the pop-up.
- Open the Start menu.
- Click the power button icon in the right corner of the Start menu to show the power options menu.
- Press and hold down the SHIFT key on the keyboard and click the Restart option while still holding down the SHIFT key.
W10 will perform the reboot. Next do the following:
Click the Troubleshoot icon, then Advanced options —> Startup Settings. Click Restart.
After the reboot click on Enter Safe Mode With Networking (Fifth Option).
Hold the Start Key and R together. Write appwiz.cpl in the field, then click OK.
You are now in the Control Panel. Search around for iQIYI and suspicious-looking programs. Uninstall it/them. Also, be extremely careful. Viruses often spend one last ditch effort to trick you into installing more of their kind. If you see a screen like this when you click Uninstall, choose NO:
Hold the Start Key and R again – but this time copy + paste the following and click OK:
A .txt file will open – don’t type or change it. If you are hacked and someone has access to your PC, there will be a bunch of other IPs connected to you at the bottom. This is what a hosts file looks like:
If there are a bunch of strange IPs connecting to you below “Localhost” you may be hacked, and it’s best to ask us in the comments for directions.
Open the Task Manager by right clicking on the Taskbar and choosing Start Task Manager.
Once it opens, choose the Processes Tab. Look at all of the processes in front of you and try to determine which ones are a virus. Google them or ask us in the comments and we will provide the best assistance we can.
A BIG WARNING HERE! READ THIS BEFORE PROCEEDING!
This is perhaps the most important and difficult step, so be extremely careful. Doing this can damage your PC significantly if you make a big mistake. If you are not feeling comfortable, we advise you to download a professional iQIYI remover. Additionally, accounts connected to your credit cards, or important information, may be exposed to the virus.
If you do not remove the virus completely it could leak the information to its creator, so be careful!
Right click on each of the virus processes separately and select Open File Location. Also, End the process after you open the folder. Just to make sure we don’t delete any programs you mistakenly took for a virus, copy the folders somewhere, then delete the directories you were sent to.
Take a look at the following things:
Type msconfig in the search field and hit enter: you will be transported to a Pop Up window.
Go in the Startup tab and Uncheck entries that have “Unknown” as Manufacturer.
Type Regedit in the windows search field and press Enter.
Once inside, press CTRL and F together and type the virus’s Name. Right click and delete any entries you find with a similar name. If you can’t find them this way, look in these directories, and delete/uninstall the registries manually:
- HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious, but bear in mind they are always different.
HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random
If these things fail to help you find iQIYI you need to resort to a professional scanner – obviously this is a malware that was created to steal your credentials and credit cards – meaning the people who created it spent a lot of resources to make it as dangerous as possible.
Remember to leave us a comment if you run into any trouble!
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