What is Prime Updater? (Removal Guide September 2018)


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This page aims to help you remove Prime Updater. Our removal instructions work for Chrome, Firefox and Internet Explorer, as well as every version of Windows.

Prime Updater also known as PrimeUp! Is a piece of software that the majority of security researchers regard as potentially unwanted due to its questionable functionality and due to the way it might get installed on your PC. On paper, this app is supposed to detect programs on your PC that need to be updated and automatically update them for you. However, reports from numerous cyber-security experts suggest that this might not be the whole story and that there are likely certain undesirable traits that this app might possess.

Here, we will go over the main characteristics and most typical traits of this app and we are going to explain to you why this program might not be something that you’d want to have on your computer. For users who already have had Prime Updater installed on their machines, we can also offer you a guide that will enable you to remove it if you closely follow the instructions in it. Remember, though, that this isn’t some nasty and dangerous piece of malware and even though at times the presence of Primer updater on your PC might seem disturbing, it is unlikely that this app would actually attempt to cause any harm to your computer. Prime Updater is a legitimate piece of software, yet, because of the way it tends to get installed onto users’ computers and because of its potential to obstruct and disrupt your work on your computer, it might simple be better to get rid of it instead of allow it to continue nagging you with its presence.

What is Prime Updater?

The first thing that we ought to tell you about this app is that it typically gets installed onto people’s machines without the knowledge of the users. Now, this doesn’t mean that the app infects the targeted computer the way that virus programs like Ransomware and Trojans can. In fact, in the majority of instances, the users themselves agree to install apps like Prime Updater, however, they typically do that without actually knowing it. How does this happen, you might ask. Well, there is a software distribution technique know as file-bundling which is the main tactic used by developers of unwanted programs, through which they are able to spread their products to more and more computers. A software bundle is an installation package for a certain program (normally, some freeware application). However, the package might also contain added components such as Prime Updater or some other unwanted app. Although in most cases it is possible to leave out the added component by accessing the Advanced setup menu and unchecking the checkbox next to the bundled app, the majority of users do not actually do that and instead use the Quick setup configuration which typically allows the installation of all bundled elements.

 

Prime Updater Removal

If you have a Windows virus, continue with the guide below.

If you have a Mac virus, please use our How to remove Ads on Mac guide.

If you have an Android virus, please use our Android Malware Removal guide.

If you have an iPhone virus, please use our iPhone Virus Removal guide


Step1

Some of the steps will likely require you to exit the page. Bookmark it for later reference.

Reboot in Safe Mode (use this guide if you don’t know how to do it).

Step2

WARNING! READ CAREFULLY BEFORE PROCEEDING!

Press CTRL + SHIFT + ESC at the same time and go to the Processes Tab (the “Details” Tab on Win 8 and 10). Try to determine which processes are dangerous. 

malware-start-taskbar

Right click on each of them and select Open File Location. Then scan the files with our free online virus scanner:

Drag and Drop Files Here to Scan
Maximum file size: 128MB.

This scanner is free and will always remain free for our website's users. You can find its full-page version at: https://howtoremove.guide/online-virus-scanner/




Scan Results


Virus Scanner Result
ClamAV
AVG AV
Maldet

After you open their folder, end the processes that are infected, then delete their folders. 

Note: If you are sure something is part of the infection – delete it, even if the scanner doesn’t flag it. No anti-virus program can detect all infections. 

Step3

Hold together the Start Key and R. Type appwiz.cpl –> OK.

appwiz

You are now in the Control Panel. Look for suspicious entries. Uninstall it/them.

Type msconfig in the search field and hit enter. A window will pop-up:

msconfig_opt

Startup —> Uncheck entries that have “Unknown” as Manufacturer or otherwise look suspicious.

Step4

Hold the Start Key and R –  copy + paste the following and click OK:

notepad %windir%/system32/Drivers/etc/hosts

A new file will open. If you are hacked, there will be a bunch of other IPs connected to you at the bottom. Look at the image below:

hosts_opt (1)

If there are suspicious IPs below “Localhost” – write to us in the comments.

Open the start menu and search for Network Connections (On Windows 10 you just write it after clicking the Windows button), press enter.

  1. Right-click on the Network Adapter you are using —> Properties —> Internet Protocol Version 4 (ICP/IP), click  Properties.
  2. The DNS line should be set to Obtain DNS server automatically. If it is not, set it yourself.
  3. Click on Advanced —> the DNS tab. Remove everything here (if there is something) —> OK.

DNS

Step5

  • After you complete this step, the threat will be gone from your browsers. Finish the next step as well or it may reappear on a system reboot.

Right click on the browser’s shortcut —> Properties.

NOTE: We are showing Google Chrome, but you can do this for Firefox and IE (or Edge).

browser-hijacker-taskbar-properties

Properties —–> Shortcut. In Target, remove everything after .exe.

ie9-10_512x512  Remove Prime Updater from Internet Explorer:

Open IE, click  IE GEAR —–> Manage Add-ons.

pic 3

Find the threat —> Disable. Go to IE GEAR —–> Internet Options —> change the URL to whatever you use (if hijacked) —> Apply.

firefox-512 Remove Prime Updater from Firefox:

Open Firefoxclick  mozilla menu  ——-> Add-ons —-> Extensions.

pic 6

Find the adware/malware —> Remove.
chrome-logo-transparent-backgroundRemove Prime Updater from Chrome:

Close Chrome. Navigate to:

 C:/Users/!!!!USER NAME!!!!/AppData/Local/Google/Chrome/User Data. There is a Folder called “Default” inside:

Rename the Folder to Backup Default

Rename it to Backup Default. Restart Chrome.

Step6

Type Regedit in the windows search field and press Enter.

Inside, press CTRL and F together and type the threat’s Name. Right click and delete any entries you find with a similar name. If they don’t show up this way, go manually to these directories and delete/uninstall them:

  • HKEY_CURRENT_USER—-Software—–Random Directory. It could be any one of them – ask us if you can’t discern which ones are malicious.
    HKEY_CURRENT_USER—-Software—Microsoft—-Windows—CurrentVersion—Run– Random
    HKEY_CURRENT_USER—-Software—Microsoft—Internet Explorer—-Main—- Random

The fact that the presence of added apps is oftentimes not properly disclose doesn’t help either. All this leads to many users getting Prime Updater installed on their machines without even knowing it. Another problem with this particular app and the bundles it is typically distributed with is the fact that the installation packages that contain PrimeUP! oftentimes also have some other unpleasant apps in them such as Adware programs and Browser Hijackers. We have numerous articles regarding such software on our site where we thoroughly explain why they are not the kind of programs and apps you’d want to have on your machine. All in all, the Prime Updater tool really seems to use some rather questionable installation methods which is why you are advised to always opt for the Advanced setup settings when you are about to launch the installation of some new program on your computer. That way, if you see that Prime Updater is added as a bundled install, you’d be able to uncheck it as well as any other potentially unwanted app that might have been added to the installation bundle.

Questionable functionality

We cannot tell you for sure just how effective Prime Updater is and how well it delivers its promise to update outdated software on your PC. However, some reports from software safety researchers suggest that many of the results about outdated programs on the user’s PC coming from this app are actually fake and are supposed to trick the user into installing more unwanted software on their computers and not to help them update any programs. This is, in fact, a commonly employed tactic which can be seen as an aggressive form of software promotion and distribution. Regardless of how you call it, we advise you to always be on your guard for such sketchy schemes and also it’s best if you manually update your software instead of allowing some questionable third-party app to do that for you. After all, there are already more than enough red flags concerning Prime Updater which should tell you that this might not be a piece of software that you’d want to trust.

Name Prime Updater
Type PUP
Danger Level Low (Isn’t going to harm your PC but could persuade you into installing more unwanted software and might come bundled with undesirable apps)
Symptoms  Frequent prompts that the programs on your PC need updates even if they have already been updated.
Distribution Method Mostly through file bundling and spam messages.
Detection Tool We generally recommend SpyHunter or a similar anti-malware program that is updated daily.

If the guide doesn’t help, download the anti-virus program we recommended or try our free online virus scanner. Also, you can always ask us in the comments for help!


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